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Wednesday, October 7, 2009

ISO 10014:2006 provides guidelines for realizing financial and economic benefits from the application of the ISO 9000 quality management principles.

ISO 10014:2006 is directed to top management of an organization and complements ISO 9004 for performance improvements. It provides examples of achievable benefits and identifies management methods and tools that are available to assist with the achievement of those benefits.

It builds on the eight quality management principles (QMPs) found in ISO 9004 that are used as basic inputs for developing ISO 9001.

This webinar will take participants through a self-assessment, using a basic maturity model to define how well the organization has implemented each of the eight QMPs. A straightforward five-point maturity scale is used to score the organization's response to each question. The results are summarized by principle and any score less than three indicates that the organization may benefit from improvements to its activities related to that principle.

We will discuss how participants should focus on the principles they scored the lowest on, as well as those that are most important to the organization. For example, a service organization for which customer satisfaction is critical might have a low score in the "customer focus" principle and will recognize that better implementation of the "people" and "leadership" principles will also be critical. The organization's improvement plan might include activities to improve how all three of these principles are implemented.

A complimentary copy of the Assessment will be provided to each participant.